FAQ - Frequently asked questions
 

● Do I need to make a booking before the visit?
Yes, the visiting time must always be booked in advance to make sure that we are available to you.

● Do you have any accommodation?
No, we don't have any accommodation to our guests.
You can check https://heartoflapland.com/accommodation/ to find accommodations near us. 

● Do you have any adventures available in May-November?
No we don't have. Our reindeer herd is roaming free in the forest in spring, summer and autumn.
During that time there aren't any reindeer at the winter place. 

● Is the place easily accessible?
There is always snow at the winter place, this makes the walking little bit heavier but it's still easy to walk. Please note that access with a wheelchair can be challenging, but not impossible.
We kindly ask that you inform us in advance if there are guests with limited mobility, so we can make the visit as comfortable as possible.
Also if you choose the 2 h adventure, that includes the coffee break, we are going to sit on "the ground" (on a reindeer fur) in the traditional lávvu-tent. 

● Is there a road to the place?
There is a car road (road 857) to our winter place.
And a parking spot to park the car close to the winter place.

● What are the payment options?

We don't accept credit cards.
We accept payments in cash euros (€) and Swedish kronor (SEK) or Swedish Swish.
Bank transfer payments must be received at least 72 hours prior to your visit.
Please read our Terms and Conditions page before your booking.​

● Do you offer reindeer sleigh rides?
No, we don't offer reindeer sleigh rides.
But you get really close to the reindeer at the winter place.

● Do you have a toilet at your winter camp?
Yes! We have an "outhouse".
 
● Do you take volunteers to work at the winter place?
No, we don't :`(

● How is the typical winter weather?
It can be everything between +5 ℃ to -40 ℃.
If it's really cold day we are going to inform you about it before your visit. But we always recommend you to wear multiple layers of clothing when you visit us.